frequently asked questions

FAQ

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express. We also accept Shop Pay.

Shipping & Delivery

Domestic shipping inside the United States can take up to 5 business days. Expedited shipping is 2-3 days. We do not currently offer International Shipping.

Standard shipping (5-7 days) is $6.99 or free on order of $35+ within the United States.

Expedited (2-3 day) shipping can be upgraded at checkout if desired.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping on all orders over $35.

Unfortunately, no. We currently only ship within the United States.

We currently ship everywhere within the United States

Please feel free to reach out if you’re interested in an international order by emailing us at future@notlabeled.com

Warranty & Repair

Yes! All of our products are subject to strict quality control.Our warranty provides a guarantee against any and all manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 7 days of noticing a defect for a full refund.

No.

Returns & Refunds

Yes, Products must be returned within 7 days of purchase, and be in an unused condition. Notlabeled does not cover the return shipping cost.

Please note that items on sale are final sale.

A refund request can be submitted within 7 days after the purchase is made.

Share details about your shipping policies, item returns, or customer service.

You will be refunded 100% of the purchase price if returned within 7 days. 

The client will pay for the return/exchange shipping costs.

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